Managing fraud and identity can sometimes feel like taking one step forward, and two steps back. You fortify your processes and systems against known threats — only to experience a new and different attack. Or, perhaps you don’t realize the extent of your exposure until it’s too late, and all you can do is try to stem your losses.
Whether proactive or reactive, fraud and identity management is an unrelenting cycle of increasing risk, expense and frustration. It’s particularly irritating for good customers who experience cumbersome verification and validation efforts when they just want to access their account or conduct everyday business.